1. Acceptance of Terms

By engaging Sleek Site ("we," "us," "our") for web design, development, or any related services — whether through our website, email, phone, or any other channel — you ("Client") agree to be bound by these Terms of Service in their entirety. If you do not agree, do not use our services.

2. Services

Sleek Site provides custom web design and development services including, but not limited to, landing pages, business websites, e-commerce stores, website redesigns, SEO optimization, and ongoing maintenance plans. The specific deliverables, timeline, and pricing for each project are confirmed in writing before work begins. Any scope changes must be agreed upon in writing by both parties.

3. Payments & Deposits

All projects require payment as follows:

• Deposit: A non-refundable deposit of 50% of the total project fee is required before any design or development work begins. Work will not commence until the deposit is received.
• Final payment: The remaining 50% balance is due upon project completion and before delivery of final files, website transfer, or live launch.
• Late payments: Invoices unpaid after 14 days may result in work being paused or withheld until payment is received.
• Launch service: Optional managed launch (hosting setup, domain connection, and go-live support) is available for an additional $50. Domain registration fees are not included and are the client's responsibility.
• Maintenance plans: Monthly maintenance plans are billed in advance on a recurring monthly basis and may be cancelled with 30 days written notice. No refunds are issued for partial months.

4. Revisions

Each package includes two (2) rounds of revisions. A "revision round" is defined as a consolidated set of changes submitted at one time. Additional revision rounds beyond the included two are billed at $75 per round and must be approved in writing before work begins. Revisions do not include new features, pages, or scope changes — those are treated as new work and quoted separately.

5. Client Responsibilities

The Client agrees to:

• Provide all required content, images, copy, logos, and business information within 7 days of project kickoff
• Respond to review requests and questions within 5 business days — delays caused by the Client may extend the project timeline accordingly
• Ensure they own or have proper licenses for all content, images, logos, and materials they provide
• Provide accurate business information for use on the website
• Not hold Sleek Site responsible for errors caused by inaccurate or incomplete information provided by the Client

6. Intellectual Property & Ownership

Upon receipt of full and final payment, the Client owns the completed website design and all custom-created content. Until full payment is received, all work product remains the intellectual property of Sleek Site.

Sleek Site retains the right to display completed work in its portfolio and marketing materials unless the Client requests otherwise in writing prior to project completion. Third-party assets, plugins, fonts, or frameworks incorporated into the project remain subject to their own respective licenses — the Client is responsible for maintaining any required licenses after delivery.

7. Turnaround Time

Estimated project timelines are provided in good faith and are not a guaranteed delivery date. Timelines begin once the deposit is received and all required content is provided by the Client. Delays caused by late content delivery, slow client feedback, revision cycles beyond the included rounds, or circumstances outside our control are not the responsibility of Sleek Site. We will communicate proactively about any timeline changes.

8. No Guarantee of Results

Sleek Site makes no guarantees regarding specific business outcomes, including but not limited to search engine rankings, website traffic levels, conversion rates, sales, or revenue. While we build websites optimized for performance and search, results depend on many factors outside our control including market conditions, competition, and client-side actions after delivery.

9. Confidentiality

Both parties agree to keep confidential any proprietary business information, strategies, pricing, or materials shared during the course of the project. Neither party will disclose the other's confidential information to any third party without prior written consent. This obligation survives termination of the project.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Sleek Site shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, loss of data, or business interruption, arising from the use of or inability to use any website or service we provide — even if we have been advised of the possibility of such damages.

Our total cumulative liability for any claims arising out of or related to our services shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Sleek Site and its owners, employees, and contractors from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) content or materials provided by the Client; (c) the Client's use of the delivered website; or (d) any claim that Client-provided content infringes a third party's intellectual property rights.

12. Termination & Cancellation

Either party may terminate the project with written notice. The following terms apply upon termination:

• Client-initiated cancellation: All deposits and payments made are non-refundable. If the project is more than 50% complete at time of cancellation, the full project fee is owed.
• Sleek Site-initiated termination: If we terminate the project without cause, we will refund any payments made for work not yet performed.
• Cause for termination: Sleek Site reserves the right to immediately terminate services if the Client engages in abusive behavior, requests illegal or unethical content, or fails to make payment when due.

13. Force Majeure

Neither party shall be held liable for delays or failures caused by circumstances beyond their reasonable control, including but not limited to natural disasters, illness, internet outages, platform failures, or other events of force majeure. The affected party will notify the other as soon as reasonably possible.

14. Governing Law & Disputes

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Massachusetts in accordance with applicable arbitration rules, unless both parties agree otherwise in writing.

15. Entire Agreement

These Terms of Service, together with any written project agreement or proposal agreed upon by both parties, constitute the entire agreement between Sleek Site and the Client regarding the services and supersede all prior discussions, representations, or agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on this page with a revised date. Continued use of our services after updates are posted constitutes acceptance of the revised Terms.

17. Contact

For any questions about these Terms, please contact us directly.